Our policies
Appointments and Cancellations
We require 24 hours notice to change or cancel an appointment as we have allocated this time slot for you and your health. Without proper notice, it is difficult to schedule another client who may need the treatment time. If an appointment is missed without 24 hours notice, you will be billed for the time booked. If your appointment falls on a Monday, please contact us by the previous Friday morning. We also encourage you to schedule your following visit in advance to ensure that you get the time and day that you desire.
Cell Phones and Pagers
Please mute cell phones and pagers during your appointment time.
Inappropriate Behaviour
If any behaviour is considered inappropriate the session will be terminated
immediately and payment must be made in full. We reserve the right to
end the session if we feel a client's behaviour or conduct is inappropriate.
We also reserve the right to terminate a session for medical reasons,
including discovering that the client has taken drugs, chemicals or medications
that are contraindications to massage therapy.
Insurance
In order to get reimbursed for your treatments, some insurance companies require a prescription from your physician. Before making an appointment, we suggest you contact your insurance company with your policy number and ask if it is required.Length of Sessions
(Massage ) Our policy is to give the scheduled amount of time requested. This means that a 60-minute session would be 60 minutes of treatment time. This includes assessment, treatment, discussion, home care/remedial exercise demonstration and follow-up treatment plan.
Payment Options
All fees must be paid on the day of treatment. We accept cash, check,
Interac, Visa, and Mastercard. All fees are in Canadian dollars and GST
is added to the prices.
Referrals
If you have friends, family members or co-workers who are looking for
a dedicated massage therapist or skin care professional, they will receive
the same quality care that you have come to expect. Thank you for your
referrals!
Refunds
No refund on product purchases or services offered. Exchange or credit only within 30 days of receipt. No returns on gift certificates, spa packages, spa parties, treatment series. Gift certificates/packages are transferable, but not refundable.Arriving Late
If you are late for a scheduled session, we may not be able to provide you with the full length of your session. Our sessions are set to start and end on time to allow our clients and staff to plan accordingly. We ask that you arrive early to ensure that you receive the optimal benefits of your entire treatment time. We do our best to be ready for our clients when they arrive, but at times a session may be unexpectedly extended. In that rare case, you WILL receive the full length of your session.Treatment Statements
When you are a client at the European Boutique Spa you can expect:• that any information gathered during discussion or treatment, either personal or medical, will be held in confidence unless your written consent has been obtained or as required by law. Any violation of this confidentiality is professional misconduct under the Professional Misconduct Act
• that you will be as fully involved as possible in the planning and implementation of your own skin and body care treatment
• that you will be treated with respect and sincerity
• that we will always act in your best interest as defined by your wishes and by the Standards of Practice of our professions
• that you will be appropriately referred to other health care providers as necessary
• that you will be encouraged to ask questions about your treatment and health at any time during your health care
• that we will treat you honestly and only with the services that we are qualified to give
• that you will be re-assessed periodically and that you will be monitored for any progression in your health state
• that you will be asked only that information which is relevant to the provision of your care
• that you will be provided with information about possible treatments, courses of action, expected results, risks and benefits of being treated or not being treated
• that we will be committed to being proactive in our professional development
• that 100% of our attention, knowledge and dedication will be directed towards you and your care during the time you are being treated
• that the treatment time be respected and that clients be treated during the time that was reserved for them
• that you will be treated with respect and dignity regardless of age, gender, culture, sexual identity/orientation, creed, ability and/or health status
• that the client/health care professional relationship will remain strictly professional.
Specifically for Massage Therapy treatments:
• that we will obtain consent before proceeding with any assessment and/or treatment in the aims of providing you with;
• information about rationale, risks and benefits and prognosis of treatment
• information about positioning, draping, pillowing, pain scales, pressure and massage techniques
o the choice to accept, augment, modify, refuse or terminate treatment
• the chance to ask any questions
• that a portion of a treatment always consists of an assessment
• that modalities or techniques used for treatment can include Hydrotherapy, Rhythmic Joint Mobilizations, Breathing Exercises, Remedial Exercises, Trigger Point Therapy, Manual Lymphatic Drainage, Myofascial Therapy and Hot Stone Massage.